This month Ed and I have been diving deep into a typical Customer Journey through a kart track. Super important stuff this! If you map...

On probably the best series of videos we have done to date! and I feel like I've let you down, I've let me down and I've let my team...

I bet you spend a lot of money attracting customers. and we all know that it is far cheaper to get customers who have driven your track...

Last week we talked about the 5 reasons customers leave and don't return! now 81% of these customers said they would have returned if...

Many of our customers are starting to bolt on more, varied activities to their kart track. It could be laser tag, arcade games, or...

Last week we addressed the first 5 Ways you could turbo charge your dreams and aspirations. and this week we're back again looking at...

When you are a busy track owner you have so much on your mind that it's easy to overlook the small things. But sometimes the small things...

The last couple of videos we looked at how employees can undermine your business and we had a good amount of interest in the subject. So...

No, I’m not getting too personal and I haven’t stepped over the line of political correctness, it’s a real question and one that is...

Employee sabotage is a real problem! Give them too much rope and they will hang themselves It's unfortunate, but it happens it's...

There’s not a week that goes by without a customer wanting to know how they can increase return visits. Let’s face it you probably spend...

Hang on to your sabots! In the 1800's Sabots were a wooden clog like shoe worn by French peasant workers. Disgruntled workers would throw...

We all know that refueling between races can be a pain. It’s time consuming, messy and physically demanding. BUT WHAT IF YOU COULD FILL...

Pricing is a pressing issue at the moment. Logistic costs are driving prices of everything up on a daily basis. That's why it is...

Selling helmets is a great way of increasing customer spend. Regulars and your kids club members are great potential candidates. Entry...

We are operating in unbelievable times (maybe not Australia). Customers are coming back in droves and tills are ringing like Christmas!...

There is a lot of hype about content marketing and equally as much confusion. It took me a while to get my head around it, people...

This is your free coaching session! Ed reveals the second half of the 10 questions he would use to help businesses increase their...

So I had a call from a customer the other day, well actually I received several calls from him over the space of six hours. He was...

I am often asked how do you build a successful kart track! Now the answer is not straight forward. So this week Ed and I thought we would...