Yep I've F*ck$d up.

On probably the best series of videos we have done to date!

and I feel like I've let you down, I've let me down and I've let my team down!

Shit got in the way, maybe you have not even noticed.

I missed posting one of our weekly videos and then when I did do it I didn't send out an email or do social media posts.

It cost me, it cost you!

But did you even notice?

I'm guessing a lot of you did not and that's the point you can F&ck up every now and then, but if you jump back on the horse most of your customers will probably not notice.

So jump back on the horse!

Anyway, we are back in the saddle

Ed and I after receiving a couple of emails about mapping out your customer journey through your kart track that we would do a series of videos on just that.

Your customer journey

the touch points along the way and some ideas about what you should be doing at each of these touch points.

If you are serious about providing the best customer experience and keeping them coming back for more then you must watch this video series.

Here's the link to the first video

#karting #simoedshow #rentalkarting #gokarting #FASTLINE #rentalkart