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TERMS AND CONDITIONS / LEGAL

 

1. Supplier Identification

fastlinegroup.com is a site operated by and the goods you purchase will be supplied by, Fastline PTY LTD trading as Fastline Group. We are registered in England and Wales under company number 5858399 and with our registered office at C/- Kingston Smith LLP, 105 St Peter's Street, St Albans, Herts, AL1 3EJ. Our main trading address is Fastline Group, Unit 1C, Watchmoor Road, 1 Watchmoor Industrial Units, Watchmoor Park, Camberley, Surrey, GU15 3AQ, United Kingdom. You can contact us by telephone +44 (0)1276 29738 or email sales@fastlinegroup.com or write to us at Fastline Group, Unit 1C, Watchmoor Road, 1 Watchmoor Industrial Units, Watchmoor Park, Camberley, Surrey, GU15 3AQ, United Kingdom. Our VAT number is GB 885556568.

 

2. Your Personal Information

We will use your personal information in accordance with our Privacy Policy which you can look up here Privacy Policy.

 

3. Ordering

You may place an order to purchase goods advertised for sale on this site by following the on-screen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and correct any input errors in your order up to the point at which you place your order by clicking the "Place Order" button on the checkout page.

If you submit an order for goods via this site by clicking the "Place Order" button, your order is an offer to us to buy the goods you have ordered on this site.

We will acknowledge receipt of your order by sending you an automatically generated email acknowledging your order. This is only an acknowledgement of receipt of your order, and no binding contract will be formed between us unless and until we accept your order by separate email. After receipt of this email a member of our sales team will contact you to advise you of shipping costs and we will acknowledge receipt of your order by sending you an automatically generated email accepting your order. With this e-mail the contract will be concluded.

The contract will relate only to those specific goods which are referred to in our email confirming our acceptance of your order. You should read and check the details in this e-mail to ensure that they are correct.

If the details in the e-mail confirming your order are not correct, or if you are not satisfied with the details in the e-mail, please contact us at sales@fastlinegroup.com or on telephone number +44 (0)1276 29738.

The contractual language is English.

Where we accept your order, we have a legal duty to supply goods that are in conformity with these Terms and Conditions.

All goods are subject to availability and in the case of an item not being available you will be notified. Your order will not constitute as an agreement on our part to sell you the goods until you have received an acceptance email from us with a calculated shipping cost. We will endeavour to do this within a reasonable time.

 

4. Price and delivery Costs

Information displayed on this site relating to pricing is subject to change by us without notice, but those on the site at the time of any order placed will be the prices applicable to that order.

Occasionally, an error may occur and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price or at all. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid. However, where the correct price of the goods is less than our stated price, we may (at our discretion) continue with your order and charge the lower amount on dispatch.

Unless stated otherwise, all prices exclude VAT (where applicable) and delivery costs. You will be advised of delivery costs once we have calculated these. They will be notified to you separately after you submit your order and will be confirmed to you by e-mail.

 

5. Availability and Delivery

Information displayed on this site relating to availability is subject to change by us without notice. We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times.

We deliver globally (except countries with current UK trade embargos).

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order on this site. Delivery will be made according to the information on the product pages after your order is accepted.

We will use reasonable endeavours to dispatch the goods on any specified date we agree, or if no date is specified, within 14days after the day on which we accept your order (except for custom designed/branded goods, where we will inform you by email of the estimated production time period). In the case of unforeseen circumstances beyond our reasonable control (for example, adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversions or mechanical breakdowns, in each case to the extent beyond our reasonable control) we may not be able to deliver the goods within these timescales and we will not be liable for any delay or failure to deliver the goods if the delay or failure is wholly or partly caused by such circumstances. In the event that a delivery does not take place, we and you will agree an alternative delivery date.

We are also not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.

 

6. Payment

We must receive payment in advance before your order can be processed and the goods can be dispatched, unless we have agreed otherwise in advance in writing. Payment for goods can be made by one of the following payment methods:

  • Credit card; Visa, Mastercard & Amex (2.5% surcharge applies). Your credit card will be charged following our acceptance of your order
  • Debit card; Your account will be charged following our acceptance of your order
  • Bank Transfer; you may also opt to pay by bank transfer (a £15 surcharge applies for foreign/non United Kingdom transfers).

 

7. Right to Cancel

You have the right to cancel your order at any time before your goods are dispatched or within 14 days. To exercise your right to cancel, you must inform us of your decision to cancel by phone, mail, fax or email using the contact details set out above. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.

You must send the goods back to us to our Fastline Group, Unit 1C, Watchmoor Road, 1 Watchmoor Industrial Units, Watchmoor Park, Camberley, Surrey, GU15 3AQ, United Kingdom. at your own cost (unless we delivered the item to you in error or the item is damaged or defective) without undue delay and in any event within 14 days after the day of the cancellation. Alternatively, we can collect the goods from you and you will be responsible for the direct costs of the collection service.

You will not have any right to cancel a purchase for the supply of any of the following goods:

  • the supply of goods for which the price is dependent on fluctuations in the financial market which cannot be controlled by us and which may occur within the cancellation period.
  • the supply of goods that are made to your specifications or are clearly personalised
  • the supply of goods which are liable to deteriorate or expire rapidly
  • in the case of a contract for the supply of sealed goods which are not suitable for return due to health/safety protection or hygiene reasons, if they become unsealed after delivery
  • if the goods become mixed inseparably (according to their nature) with other items after delivery
  • liquidation or "on sale" items
  • Goods which are returned in a non-saleable condition.

 

8. Refunds Policy

Following cancellation, we will refund you the price paid for the cancelled order (or part of the order cancelled), less any collection or return charges (if any). We will pay the refund within 14 days after the day:

  • you notified us to cancel your order, where you have not received the goods (and the goods have not been dispatched to you) or where we have agreed to collect the goods; or,
  • we receive the goods you returned to us, where you are in receipt of the goods

We will refund you using the same means of payment as you used to pay for your order. We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use; for these purposes, unreasonable use means handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods, in particular if it goes beyond the sort of handling that might reasonably be allowed in a shop. We may withhold any refund until we have received the goods. Without limiting your cancellation rights in Clause 7, if you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us. Once we have confirmed the product defect or other problem, we will:

  • provide a full refund or replacement for any product that is not what you ordered;
  • provide a replacement for any goods that are damaged or defective, if this is within a reasonable time following the sale; or

We will notify you of your refund via email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you were entitled to a refund for defective goods.

 

9. Cancellation by us

We reserve the right to cancel the contract between us if, for example:

  • we have insufficient stock to deliver the goods you have ordered;
  • we do not deliver to your area; or
  • one or more of the goods you ordered was listed at an incorrect price.

If we do cancel your contract we will notify you by e-mail and will credit your account any sum deducted by us from your credit or debit card as soon as possible.

 

10. Title and risk

You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you or a person nominated by you they will be held at your own risk and you will be responsible for them.

 

11. Liability

To the extent not prohibited by law, we accept no liability for any:

  • loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract);
  • loss which arises when we are not at fault or in breach of these Terms and Conditions; and
  • business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption)

Nothing in these terms will affect any liability we may have:

(a) for fraudulent misrepresentation;

(b) for death or personal injury arising from our negligence:

(c) under Part I of the Consumer Protection Act 1987;

(d) for breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by us; or

(e) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.

 

12. Events beyond our control

We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition of restrictions on imports or exports).

 

13. General

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the validity, legality or enforceability of any other part of these Terms and Conditions and the remainder of the provision in question will not be affected.

No person other than you and us shall have any rights to enforce our agreement, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

If we fail to insist that you perform any of your obligations under our agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

You may not assign or transfer your rights or obligations under our agreement, unless we agree in writing.

Business buyers do not get the right to the following:

  • Goods of satisfactory quality
  • fit purpose made known
  • Goods as described
  • In accordance of any sample shown

We may update, vary and amend these Terms and Conditions from time to time without prior notice. Each time you order or otherwise purchase any goods from us, the Terms and Conditions in force at that time will apply (as set out on this site). Please check this site to ensure that you understand which Terms and Conditions apply.

 

14. Law and jurisdiction

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.

 


 

PRIVACY POLICY

How We Use and Manage Your Data

Fastline PTY (“Fastline”) respects your right to privacy. We have put in place security measures for your personal data and manage your personal data in accordance with applicable data privacy regulations.

Please note that Fastline is the Data Controller of your personal data. The principles set out in this Privacy Notice apply to all instances in which Fastline receives your personal data as a Data Controller for the purposes described in this notice. Those purposes are processing of data in order to participate in the various activities available on this website, or as mentioned below.

If you have any requests concerning your personal data or any queries with regard to these practices, please contact Fastline using the contact details given in section 10 below.

This privacy policy applies between you, the user of this website / existing customer and Fastline PTY, the owner and provider of this website. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website or purchasing goods from Fastline via other communication channels e.g. email or over the phone. Please read this privacy policy carefully.

 

1. Personal data Fastline collects.

We may collect the following Data, which includes personal data, from you:

  • Name (and/or Company Name)
  • Job Title
  • Email address
  • Contact Information such as addresses and telephone numbers
  • IP address (automatically collected);
  • Web browser type and version (automatically collected);
  • Operating system (automatically collected);
  • The products, application methods and associated use (equipment, centre type etc) in order to provide improved technical support, safety guidance and product selection advice.

in each case this will be done in accordance with this privacy policy.

You may provide your personal data if you wish. We only collect personal data that you choose to provide to us or that is required to provide our service to you.  The legal basis for the processing of your personal data is your consent and/or any other applicable legal basis. Any consent you provide may be withdrawn at any time by contacting Fastline (section 10 below).

This data may be stored within one or more of following systems:

  • CRM (“Customer Relationship Manager”),
  • Accounting system
  • EMS (“Email Marketing System”) (see section 7)

The data stored within these systems is only accessible by authorised employees of Fastline.

If you choose not to provide your personal data, we will be unable to provide support services or responses and website access or functionality will be limited or we may not be able to provide you with products or services.

Furthermore, you may choose to opt-out to receive marketing information, promotional opportunities or surveys.

Fastline may present job vacancies on the website. The handling of job applications is subject to a separate, specific privacy notice which may be found here – Job Applicant Privacy Notice

 

2. How Fastline uses your personal data

For purposes of the Data Protection Act 1998, Fastline PTY is the "data controller".

Unless we are obliged or permitted by law to do so, and subject to any third-party disclosures specifically set out in this policy, your data will not be disclosed to third parties (See Section 4)

Your personal data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security, see Section 3 (Security Measures).

Any or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our website or when purchasing from Fastline. Data may be used by us for the following reasons:

  • internal record keeping;
  • improvement of our products / services;
  • provision of bespoke documentation or website customisation;
  • to help prevent breaches of security, the law or our contract terms;
  • where you are an existing customer and have purchased from us previously or have shown an interest to buy, marketing information of similar products or services may be sent, which via email, mail, or telephone;
  • where specific consent (opt-in) has been obtained, contact for market research purposes which may be done using email, telephone, fax or mail;
  • warranty claims.

in each case, in accordance with this privacy policy.  You may choose to opt-out to receive marketing information at anytime by using the unsubscribe link at the bottom of every marketing email sent or by emailing marketing@fastlinegroup.com.

 

3. Security Measures

Data security is of great importance to Fastline PTY. To protect your data, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected via this website and by other forms of communication e.g phone or email.

Only authorized Fastline staff have access to your personal data and all employees who have access to your personal data are required to adhere to the Fastline IT, Data Protection, Communication, Confidentiality and Privacy Policies.

Although we endeavour to do our best to protect your personal data, transmission of information over the internet is not entirely secure and is done so at your own risk. We cannot ensure the security of your data transmitted to/from the website.

Password access is required for certain parts of the website; you are responsible for keeping this password confidential.

 

4. Who Fastline discloses your personal data to and why

Fastline will never share your personal data with any Third-Party (a party other than an entity within Fastline group) business organisation that intends to use it for their own purposes, other than as required by law.

Fastline PTY may expand or reduce our business, and this may involve the sale and/or the transfer of control of all or part of Fastline PTY. Data relevant to any part of our business being transferred will also be transferred. The new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the data for the purposes for which it was originally supplied to us.

Fastline will use a third party for the distribution and maintenance of Email Marketing (See section 7).  No personal data other than email address, name and consent/subscription status will be shared with this third party.

Fastline will use third parties for the distribution of purchased goods.  No personal data other than delivery address, name and telephone number will be shared with these third parties.  These details are required for us to fulfil our delivery requirements for you, our customers.

 

5. Your rights

You have the right to ask Fastline to provide you with all the information it stores on you. You have the right to rectify, block, complete and delete your personal data, to restrict its use, and to port your data to another organisation. You also have the right to object to the processing of your data by Fastline in some circumstances and, where we have asked for consent to process your data, to withdraw this consent.

You may update your personal data or preferences via the appropriate sections of our websites or via hyperlinks in the marketing emails we send you.

There are exceptions to these rights, however. For example, access to personal data may be denied in some circumstances if making the information available would reveal personal information about another person or if Fastline is legally prevented from disclosing such information.

Fastline may be obliged to retain data even if you withdraw your consent, such that there is a legal requirement to process your data.

The maximum charge for processing a subject access request will be £10. Please refer to section 10 for contact information.

 

6. Website and content customisation

Fastline PTY may employ the services of other parties for dealing with certain processes necessary for the operation of the website. The providers of such services do not have access to certain personal data provided by users of this website.

This website has links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. It is advisable to read the privacy policy or statement of other websites prior to using them.

We may utilise your personal data along with other information we have collected about you and your organisation (eg, sales order history) in order to provide bespoke web pages containing tailored information, guidance and technical support. For example, providing a list of safety documents for products you have purchased.

 

7. Email Communications

Should you choose to opt-in to our email marketing and promotional information services then this will be controlled and conducted in a lawful and GDPR compliant basis.

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Personal data Fastline collects" above. Any email marketing messages we send are done so through an EMS (Email Marketing Service provider). An EMS is a third-party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.

Our EMS provider is MailChimp (https://mailchimp.com/) and their privacy policy is available at https://mailchimp.com/legal/privacy/. The following personal data is held within this system; email address, name, list selection, subscription time and date, consent status. 

 

8. Data Retention

Fastline will retain your information for as long as is necessary for the purposes set out in this policy. Your information will be used and retained to the extent necessary to comply with our legal obligations, dispute resolutions and to enforce our agreements.

Log files will be retained for internal analysis purposes. These log files are generally retained for a short period of time, except where they are used for website security, to improve website functionality, or we are legally obligated to retain them for longer time periods.

Fastline reserve the right to purge, delete or archive data that is no longer considered active or relevant. For example; user account data, which has not been accessed for a period of 12 (twelve) months, may be removed.

 

9. Changes to this Privacy Policy

Fastline PTY reserves the right to change this privacy policy as deemed necessary or as may be required by law.

If Fastline believe that the changes are material, we will advise you by one or more of the following;

  • posting the changes on this site;
  • sending you an email or message about the changes;
  • direct contact via one of our customer services team or account managers

We will also give you the opportunity to consent to these material changes. Changes will be effective upon the posting of the changes and your acceptance of the changes, which may be through your first or continued use of the site after the changes take effect.

 

10. How to contact Fastline

The data controller responsible for your personal information for the purposes of the applicable European Union data protection law is:

Fastline Group
Data Protection Officer
Unit 1C, 1 Watchmoor Road
Watchmoor Industrial Units,
Watchmoor Park, Camberley,
Surrey, GU15 3AQ,
United Kingdom

Telephone: +44 (0)1276 29738
Email: sales@fastlinegroup.com

If you have any questions about this Privacy Notice or our data collection practices, please contact us at the address, telephone number or email listed above.

 

 

COOKIES POLICY

A cookie is a small text file that we store on your device if you agree.

Our website uses cookies to distinguish you from other users of our website. Cookies also provide us with information about how this website is used so we can keep it is as up to date, relevant and error-free as possible. Further information about the types of cookies that may be used on this website is set out below:

Strictly necessary cookies. These are cookies that are essential to the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or use a shopping basket.

Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors to our website and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These cookies are used to recognise you when you return to our web-site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below.

Magento Standard Cookies

   

Cookie

Purpose

More Information

USER_ALLOWED_SAVE_COOKIE

Indicates if a customer is allowed to use cookies.

 

external_no_cache

A flag that indicates if caching is disabled.

 

persistent_shopping_cart

The session key.

 

Stf

If product links were sent to friends, stores the timestamps in the format:$timeStamp1, $timestamp2, ..., $timestampN.

 

pollN

A poll ID that indicates if a vote has occurred.

 

frontend

Session ID

 

guest-view

Allows guests to edit their orders.

 

Google Analytics Cookies

   

Cookie

Purpose

More Information

_utma

Distinguishes users and sessions.

 

_utmb

Determines new sessions/visits.

 

_utmc

Determines if the user was in a new session/visit.

 

_utmz

Stores the traffic source or campaign that explains how the user reached your site.

 

Please note that certain cookies may be set the moment you start visiting this website. You can choose to manage the cookies we use on this website through your browser settings at any time. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our site. For more information about how to change your browser settings, and about cookies in general, you can visit www.allaboutcookies.org.

Except for strictly necessary cookies, all cookies will expire after [insert expiry period].