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TERMS AND CONDITIONS / LEGAL

 

1. Supplier Identification

fastlinegroup.com is a site operated by and the goods you purchase will be supplied by, Fastline PTY LTD trading as Fastline Group. We are registered in England and Wales under company number 5858399 and with our registered office at C/- Kingston Smith LLP, 105 St Peter's Street, St Albans, Herts, AL1 3EJ. Our main trading address is Fastline Group, Unit 1C, Watchmoor Road, 1 Watchmoor Industrial Units, Watchmoor Park, Camberley, Surrey, GU15 3AQ, United Kingdom. You can contact us by telephone +44 (0)1276 29738 or email sales@fastlinegroup.com or write to us at Fastline Group, Unit 1C, Watchmoor Road, 1 Watchmoor Industrial Units, Watchmoor Park, Camberley, Surrey, GU15 3AQ, United Kingdom. Our VAT number is GB 885556568.

 

2. Your Personal Information

We will use your personal information in accordance with our Privacy Policy which you can look up here Privacy policy.

 

3. Ordering

You may place an order to purchase goods advertised for sale on this site by following the on-screen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and correct any input errors in your order up to the point at which you place your order by clicking the "Place Order" button on the checkout page.

If you submit an order for goods via this site by clicking the "Place Order" button, your order is an offer to us to buy the goods you have ordered on this site. 

We will acknowledge receipt of your order by sending you an automatically generated email acknowledging your order. This is only an acknowledgement of receipt of your order, and no binding contract will be formed between us unless and until we accept your order by separate email. After receipt of this email a member of our sales team will contact you to advise you of shipping costs and we will acknowledge receipt of your order by sending you an automatically generated email accepting your order. With this e-mail the contract will be concluded.

The contract will relate only to those specific goods which are referred to in our email confirming our acceptance of your order. You should read and check the details in this e-mail to ensure that they are correct.

If the details in the e-mail confirming your order are not correct, or if you are not satisfied with the details in the e-mail, please contact us at sales@fastlinegroup.com or on telephone number +44 (0)1276 29738.

The contractual language is English.

Where we accept your order, we have a legal duty to supply goods that are in conformity with these Terms and Conditions.

All goods are subject to availability and in the case of an item not being available you will be notified. Your order will not constitute as an agreement on our part to sell you the goods until you have received an acceptance email from us with a calculated shipping cost. We will endeavour to do this within a reasonable time.

 

4. Price and delivery Costs

Information displayed on this site relating to pricing is subject to change by us without notice, but those on the site at the time of any order placed will be the prices applicable to that order.

Occasionally, an error may occur and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price or at all. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid. However, where the correct price of the goods is less than our stated price, we may (at our discretion) continue with your order and charge the lower amount on dispatch.

Unless stated otherwise, all prices exclude VAT (where applicable) and delivery costs. You will be advised of delivery costs once we have calculated these. They will be notified to you separately after you submit your order and will be confirmed to you by e-mail.

 

5. Availability and Delivery

Information displayed on this site relating to availability is subject to change by us without notice. We cannot guarantee permanent or continuous availability of all products on this site. All orders are subject to availability at all times.

We deliver globally (except countries with current UK trade embargos).

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order on this site. Delivery will be made according to the information on the product pages after your order is accepted.

We will use reasonable endeavours to dispatch the goods on any specified date we agree, or if no date is specified, within 14days after the day on which we accept your order (except for custom designed/branded goods, where we will inform you by email of the estimated production time period). In the case of unforeseen circumstances beyond our reasonable control (for example, adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversions or mechanical breakdowns, in each case to the extent beyond our reasonable control) we may not be able to deliver the goods within these timescales and we will not be liable for any delay or failure to deliver the goods if the delay or failure is wholly or partly caused by such circumstances. In the event that a delivery does not take place, we and you will agree an alternative delivery date.

We are also not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company as applicable to arrange the collection or delivery of products that could not be delivered because you were unavailable.

 

6. Payment

We must receive payment in advance before your order can be processed and the goods can be dispatched, unless we have agreed otherwise in advance in writing. Payment for goods can be made by one of the following payment methods:

  • Credit card; Visa, Mastercard & Amex (2.5% surcharge applies). Your credit card will be charged following our acceptance of your order
  • Debit card; Your account will be charged following our acceptance of your order
  • Bank Transfer; you may also opt to pay by bank transfer (a £15 surcharge applies for foreign/non United Kingdom transfers).

 

7. Right to Cancel

You have the right to cancel your order at any time before your goods are dispatched or within 14 days. To exercise your right to cancel, you must inform us of your decision to cancel by phone, mail, fax or email using the contact details set out above. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.

You must send the goods back to us to our Fastline Group, Unit 1C, Watchmoor Road, 1 Watchmoor Industrial Units, Watchmoor Park, Camberley, Surrey, GU15 3AQ, United Kingdom. at your own cost (unless we delivered the item to you in error or the item is damaged or defective) without undue delay and in any event within 14 days after the day of the cancellation. Alternatively, we can collect the goods from you and you will be responsible for the direct costs of the collection service. 

You will not have any right to cancel a purchase for the supply of any of the following goods:

  • the supply of goods for which the price is dependent on fluctuations in the financial market which cannot be controlled by us and which may occur within the cancellation period. 
  • the supply of goods that are made to your specifications or are clearly personalised 
  • the supply of goods which are liable to deteriorate or expire rapidly
  • in the case of a contract for the supply of sealed goods which are not suitable for return due to health/safety protection or hygiene reasons, if they become unsealed after delivery
  • if the goods become mixed inseparably (according to their nature) with other items after delivery
  • liquidation or "on sale" items
  • Goods which are returned in a non-saleable condition.

 

8. Refunds Policy

Following cancellation, we will refund you the price paid for the cancelled order (or part of the order cancelled), less any collection or return charges (if any). We will pay the refund within 14 days after the day:

  • you notified us to cancel your order, where you have not received the goods (and the goods have not been dispatched to you) or where we have agreed to collect the goods; or,
  • we receive the goods you returned to us, where you are in receipt of the goods

We will refund you using the same means of payment as you used to pay for your order. We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use; for these purposes, unreasonable use means handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods, in particular if it goes beyond the sort of handling that might reasonably be allowed in a shop. We may withhold any refund until we have received the goods. Without limiting your cancellation rights in Clause 7, if you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us. Once we have confirmed the product defect or other problem, we will:

  • provide a full refund or replacement for any product that is not what you ordered;
  • provide a replacement for any goods that are damaged or defective, if this is within a reasonable time following the sale; or

We will notify you of your refund via email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you were entitled to a refund for defective goods.

 

9. Cancellation by us

We reserve the right to cancel the contract between us if, for example:

  • we have insufficient stock to deliver the goods you have ordered;
  • we do not deliver to your area; or
  • one or more of the goods you ordered was listed at an incorrect price.

If we do cancel your contract we will notify you by e-mail and will credit your account any sum deducted by us from your credit or debit card as soon as possible.

 

10. Title and risk

You will become the owner of the goods you have ordered when they have been delivered to you and we have received clear funds in full payment for the goods. Once goods have been delivered to you or a person nominated by you they will be held at your own risk and you will be responsible for them.

 

11. Liability

To the extent not prohibited by law, we accept no liability for any:

  • loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract);
  • loss which arises when we are not at fault or in breach of these Terms and Conditions; and
  • business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption)

Nothing in these terms will affect any liability we may have:

(a) for fraudulent misrepresentation;

(b) for death or personal injury arising from our negligence:

(c) under Part I of the Consumer Protection Act 1987;

(d) for breach of any condition as to title or quiet enjoyment of or in relation to any goods supplied by us; or

(e) in relation to any other liability, including any liabilities under sale of goods or supply of services legislation, that may not by applicable law be excluded or limited.

 

12. Events beyond our control

We will have no liability to you for any delay in delivering goods you have ordered that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition of restrictions on imports or exports).

 

13. General

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the validity, legality or enforceability of any other part of these Terms and Conditions and the remainder of the provision in question will not be affected.

No person other than you and us shall have any rights to enforce our agreement, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

If we fail to insist that you perform any of your obligations under our agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

You may not assign or transfer your rights or obligations under our agreement, unless we agree in writing.

Business buyers do not get the right to the following:

  • Goods of satisfactory quality
  • fit purpose made known
  • Goods as described
  • In accordance of any sample shown

We may update, vary and amend these Terms and Conditions from time to time without prior notice. Each time you order or otherwise purchase any goods from us, the Terms and Conditions in force at that time will apply (as set out on this site). Please check this site to ensure that you understand which Terms and Conditions apply.

 

14. Law and jurisdiction

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.

 


 

PRIVACY POLICY

We are committed to protecting your privacy online.

We appreciate that you do not want the personal information you provide to us distributed indiscriminately and this policy explains how we collect information about you, what we do with it and what controls you have.

Who are we

The website is owned by Fastline PTY LTD and the Data Controller is xxxxx. The Data Controller is responsible for and controls the processing of your personal data in accordance with the Data Protection Act 1998 (the "Act"). We are registered with the Information Commissioner’s Office and our registration number is xxxxxx.

Personal data we may collect about you

We can only provide the goods and services ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you such as your name, your company name, address, e-mail address, telephone and mobile phone numbers, payment card information.

We will use the information you provide for the purposes described in this privacy policy to which you agreed to at the time your data was obtained.

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

 

E-Mail marketing

If you sign up to our newsletter, we may use your e-mail address to send you information about our products and services. At any stage you can ask us to stop using your personal data for direct marketing purposes. You can opt out of receiving any marketing communications from us by clicking on the unsubscribe link at the bottom of all marketing emails.

We may use your e-mail address to send you information about products or services that are the same as or similar to those that you have ordered from us and that we think you may find useful. We will do so only if you have indicated that you do not object to being contacted for these purposes. At any stage you have the right to ask us to stop using your personal data for direct marketing purposes by clicking on the unsubscribe link at the bottom of all marketing emails.

Furthermore your personal data will be used to

  • administer your account with us;
  • verify and carry out financial transactions in relation to payments you make online;
  • improve the layout and/or content of the pages of our website and customise them for users;
  • identify visitors to our website;
  • carry out research on our users' demographics and tracking of sales data;

 

Monitoring

We may also monitor who accesses our website, for example we may automatically

collect access information about you such as: the type of internet browser you use; the web-site from which you have come to our website and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. Such information enables us to assess and build a profile of our users. We use this information to:

  • improve the layout and/or content of the pages of our website and customise them for users; and
  • select product and services appropriate to our market

Use of cookies and similar technologies

A cookie is a small text file that is stored on your device.

Our website uses cookies to distinguish you from other users of our website. Cookies also provide us with information about how this website is used so we can keep it is as up to date, relevant and error-free as possible. 

For further information about how we use cookies, please see our Cookies Policy

 

Security

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.

We will use technical and organisational measures to safeguard your personal data, for example:

  • access to your account is controlled by password and username which are unique to you
  • we store your personal data on secure servers
  • payment details are encrypted using SSL technology

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.



 

 

COOKIES POLICY

A cookie is a small text file that we store on your device if you agree.

Our website uses cookies to distinguish you from other users of our website. Cookies also provide us with information about how this website is used so we can keep it is as up to date, relevant and error-free as possible. Further information about the types of cookies that may be used on this website is set out below:

Strictly necessary cookies. These are cookies that are essential to the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or use a shopping basket.

Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors to our website and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These cookies are used to recognise you when you return to our web-site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below.

 Magento Standard Cookies

 

 

Cookie

Purpose

More Information

 USER_ALLOWED_SAVE_COOKIE

 Indicates if a customer is allowed to use cookies.

 

 external_no_cache

 A flag that indicates if caching is disabled.

 

 persistent_shopping_cart

 The session key.

 

 Stf

 If product links were sent to friends, stores the timestamps in the format:$timeStamp1$timestamp2, ..., $timestampN.

 

 pollN

 A poll ID that indicates if a vote has occurred.

 

 frontend

 Session ID

 

 guest-view

 Allows guests to edit their orders.

 

 Google Analytics Cookies

 

 

Cookie

Purpose

More Information

 _utma

 Distinguishes users and sessions.

 

 _utmb

 Determines new sessions/visits.

 

 _utmc

 Determines if the user was in a new session/visit.

 

 _utmz

 Stores the traffic source or campaign that explains how the user reached your site.

 

Please note that certain cookies may be set the moment you start visiting this website. You can choose to manage the cookies we use on this website through your browser settings at any time. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our site. For more information about how to change your browser settings, and about cookies in general, you can visit www.allaboutcookies.org.

Except for strictly necessary cookies, all cookies will expire after [insert expiry period].